Privacy Policy

Last updated: September 2026

This Privacy Policy explains how Lustre & Wren, operated by Mygoods, collects, uses and protects personal information when you visit or make a purchase through lustreandwren.com.

Information We Collect

When you visit our website or place an order, we may collect information such as:

1. Name
2. Email address
3. Phone number
4. Billing address
5. Shipping address
6. Order information
7. Payment confirmation information
8. Device and browser information
9. IP address
10. Website activity, such as pages viewed and products added to your cart

We collect information reasonably necessary to operate our store, fulfil orders, improve our website and provide customer service.

How We Use Your Information

We may use your information to:

1. Process and fulfil orders
2. Provide order confirmations and shipping updates
3. Respond to customer service requests
4. Manage returns, refunds and exchanges
5. Improve our website and shopping experience
6. Detect fraud and security issues
7. Send marketing communications where permitted
8. Comply with applicable legal, accounting and tax obligations

Shopify

Our online store is hosted through Shopify.

Shopify provides the e-commerce platform that allows us to offer and sell our products.

Information may be processed or stored through Shopify’s systems, databases and applications.

Payments

Payments are processed through secure payment providers available at checkout.

Lustre & Wren does not directly store your complete credit or debit card details.

Available payment methods are displayed during checkout and may include major credit/debit cards and digital payment services.

Sharing Your Information

Where reasonably necessary to operate our business, information may be shared with service providers such as:

1. Shopify
2. Payment processors
3. Shipping carriers
4. Suppliers and fulfilment partners
5. Customer support services
6. Email marketing platforms
7. Analytics and website performance providers

We share information where reasonably necessary to provide our services, process orders or comply with applicable legal requirements.

International Fulfilment

Some orders may be fulfilled by partners located outside Australia.

Where required to fulfil an order, relevant information such as your name, shipping address, contact details and order information may be provided to the applicable fulfilment partner.

Marketing Communications

If you subscribe to our mailing list, we may send you communications regarding new arrivals, special offers, sales and Lustre & Wren news.

You can unsubscribe using the unsubscribe link contained in our marketing emails or by contacting:

info@lustreandwren.com

Cookies

Our website may use cookies and similar technologies to operate the website, remember preferences, analyse traffic and provide checkout functionality.

You can manage cookies through your browser settings.

Data Security

We take reasonable steps to protect personal information.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Data Retention

Personal information may be retained for as long as reasonably necessary to provide services, manage orders, comply with legal obligations, resolve disputes and maintain appropriate business records.

Your Rights

Depending on applicable law and your circumstances, you may have rights regarding access to or correction of your personal information.

For privacy-related requests, contact:

info@lustreandwren.com

Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of third-party websites.

Changes to This Privacy Policy

We may update this Privacy Policy where necessary.

Updated versions will be published on this page.

Contact

Lustre & Wren
Operated by Mygoods
Website: lustreandwren.com
Email: info@lustreandwren.com