Shipping Policy

Last updated: September 2026

At Lustre & Wren, we want your order to be handled carefully, clearly and as efficiently as possible.

This Shipping Policy explains how we process and ship orders placed through lustreandwren.com.

Order Processing Time

After your order is placed, please allow 1 to 3 business days for processing.

During this time, we review your order, confirm your shipping information and prepare your order for dispatch.

Business days are Monday to Friday, excluding public holidays.

Estimated Delivery Time

Delivery times depend on the product, fulfilment location, delivery address and shipping carrier.

You will receive available shipping and tracking information after your order has been processed and dispatched.

Please note that delivery times are estimates and may vary due to carrier delays, customs processing, peak sale periods, public holidays, incorrect address details or other circumstances outside our control.

Direct Supplier Fulfilment

Some Lustre & Wren products may be shipped directly from our trusted fulfilment partners.

Instead of products being sent to us first and then forwarded to you, an order may be shipped directly from a fulfilment partner to your delivery address.

Some fulfilment partners may be located overseas.

This helps us reduce unnecessary handling and allows orders to move through the fulfilment process more efficiently.

Shipping Carriers

We currently ship within Australia.

Depending on the product, fulfilment location and delivery address, orders may be handled by Australia Post, local delivery partners or international shipping partners.

Where tracking is available, tracking details will be provided after your order has been dispatched.

Shipping Costs

We offer free shipping across Australia, unless clearly stated otherwise at checkout.

Incorrect Shipping Details

Please check your shipping information carefully before completing your order.

If you notice an error after placing your order, contact us as soon as possible at:

info@lustreandwren.com

We will do our best to update your information before your order is processed. However, once an order has been processed or dispatched, we cannot guarantee that the delivery address can still be changed.

Delayed Orders

If your order appears to be delayed, please contact us at:

info@lustreandwren.com

Please include your full name, order number and the email address used to place your order.

We will review the available tracking and order information and assist you with the next steps.

Lost or Missing Parcels

If tracking shows that your parcel has been delivered but you cannot locate it, please first check with members of your household, neighbours and the relevant delivery carrier.

If you are still unable to locate your parcel, contact us at:

info@lustreandwren.com

We will review the available information and assist where possible.

Questions

For shipping-related questions, contact:

info@lustreandwren.com