Terms of Service
Last updated: September 2026
Welcome to Lustre & Wren.
These Terms of Service apply to your use of lustreandwren.com and purchases made through our website.
Lustre & Wren is operated by Mygoods.
By accessing our website or placing an order, you agree to these Terms of Service.
Online Store Terms
By using this website, you confirm that you are at least the age of majority applicable in your location or have appropriate permission from a parent or guardian.
You must not use our website or products for any unlawful or unauthorised purpose.
Product Information
We aim to display product descriptions, images, colours, sizing and other information as accurately as reasonably possible.
Colours and appearance may vary slightly depending on screen settings, lighting and device.
Product information, availability and prices may change.
Pricing
Prices are displayed on our website at the time of purchase.
We reserve the right to correct genuine pricing, listing or availability errors.
If an order is affected by an obvious error, we may contact you regarding the issue or cancel the affected order and refund the relevant payment.
Orders
When placing an order, you agree to provide accurate and complete information.
After placing an order, you will normally receive an order confirmation by email.
An order confirmation does not necessarily guarantee fulfilment where an issue arises involving payment, availability, pricing, address information or suspected fraud.
Refusal or Cancellation of Orders
We may refuse, cancel or limit an order where reasonably necessary, including because of:
- Incorrect customer information
- Payment problems
- Suspected fraudulent activity
- Product availability
- Pricing or listing errors
- Unusual order activity
Where we cancel an order after payment has been successfully received, the applicable amount will be refunded to the original payment method.
Shipping
Shipping and processing information is provided in our Shipping Policy.
Delivery estimates are not guarantees and may be affected by circumstances outside our reasonable control.
Some products may be shipped directly by fulfilment partners, including partners located overseas.
Returns & Refunds
Returns and refunds are handled in accordance with our Returns & Refund Policy.
Nothing in these Terms is intended to exclude rights that cannot lawfully be excluded under Australian Consumer Law.
Payments
We accept the secure payment methods displayed at checkout.
By submitting payment information, you confirm that you are authorised to use the selected payment method.
Account Information
You agree to provide current, complete and accurate account, billing and shipping information.
If you create an account, you are responsible for keeping your login information secure.
Website Content
Unless otherwise stated, website content including branding, text, graphics, logos, original images, product descriptions and website design is owned by or licensed for use by Lustre & Wren/Mygoods or the applicable rights holder.
You may not reproduce or commercially exploit protected website content without appropriate permission.
Prohibited Use
You must not use our website:
- For unlawful purposes
- In violation of applicable laws or regulations
- To infringe intellectual property rights
- To transmit viruses, malware or harmful code
- To unlawfully collect personal information
- To interfere with website security or functionality
- To knowingly submit fraudulent or misleading information
Third-Party Tools and Links
Our website may contain links to or integrations with third-party services.
Third-party services operate under their own terms and policies.
Limitation of Liability
To the maximum extent permitted by applicable law, Mygoods and Lustre & Wren will not be liable for losses that may lawfully be excluded.
Nothing in these Terms excludes, restricts or modifies rights, guarantees or remedies that cannot lawfully be excluded, including applicable rights under Australian Consumer Law.
Changes to These Terms
We may update these Terms from time to time.
Updated Terms will be published on this page.
Contact
Lustre & Wren
Operated by Mygoods
Website: lustreandwren.com
Email: info@lustreandwren.com