Terms of service

OVERVIEW

This website is operated by Lustre & Wren ("we", "us", "our"). Throughout the site, these Terms of Service apply to all users, including browsers, vendors, customers, and contributors of content. By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by these Terms of Service. Please read them carefully before using our website.

 

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or country of residence. You may not use our products for any illegal or unauthorised purpose.

 

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (excluding payment information) may be transferred unencrypted.

 

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete, or current. Material on this site is provided for general information only and should not be relied upon without consulting more accurate sources.

 

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service at any time without notice.

 

SECTION 5 - PRODUCTS OR SERVICES

Products may have limited quantities and are subject to return only according to our Return & Refund Policy. We have made every effort to display our products' colours and images as accurately as possible; we cannot guarantee your device's display will be accurate. We reserve the right to limit the quantities of any products we offer.

 

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

 

SECTION 7 - OPTIONAL TOOLS

We may provide access to third-party tools which we neither monitor nor control. You acknowledge that such tools are provided "as is", without warranties, and use is entirely at your own risk.

 

SECTION 8 - THIRD-PARTY LINKS

Certain content and services available via our Service may include materials from third parties, and third-party links may direct you to websites not affiliated with us. We are not responsible for examining or evaluating third-party content or accuracy.

 

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If you send us creative ideas, suggestions, or other materials ("comments"), you agree that we may, without restriction, edit, publish, distribute, and otherwise use any comments you forward to us.

 

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

 

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions. We reserve the right to correct errors and update information at any time without prior notice.

 

SECTION 12 - PROHIBITED USES

You are prohibited from using the site or its content: for any unlawful purpose; to infringe upon our or others' intellectual property rights; to harass, abuse, or discriminate; to submit false or misleading information; to upload viruses or malicious code; to collect personal information of others without consent; or to spam, phish, or scrape the site.

 

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that your use of our Service will be uninterrupted, timely, secure, or error-free. To the maximum extent permitted by law, Lustre & Wren shall not be liable for any indirect, incidental, punitive, or consequential damages arising from your use of the Service. Nothing in these Terms excludes or limits any guarantee, warranty, or right that cannot lawfully be excluded under the Australian Consumer Law or, where applicable, EU consumer protection law.

 

SECTION 14 - INDEMNIFICATION

You agree to indemnify and hold harmless Lustre & Wren from any claim made by a third party arising from your breach of these Terms or violation of any law or third-party right.

 

SECTION 15 - SEVERABILITY

If any provision of these Terms is found unlawful or unenforceable, that provision will be severed without affecting the validity of the remaining provisions.

 

SECTION 16 - TERMINATION

These Terms are effective unless and until terminated by either party. We may terminate this agreement at any time if you fail to comply with any term.

 

SECTION 17 - ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Return & Refund Policy, and Shipping Policy, constitute the entire agreement between you and us regarding use of the Service.

 

SECTION 18 - GOVERNING LAW

These Terms shall be governed by the laws of New South Wales, Australia. If you access our Service from within the European Union, nothing in these Terms affects your statutory rights as a consumer under applicable EU consumer protection law.

 

SECTION 19 - CHANGES IN PRICES

We reserve the right to modify product prices at any time, effective immediately upon posting to the site.

 

SECTION 20 - COMPLAINTS PROCEDURE

If you have a complaint, contact us at info@lustreandwren.com with your order number and details. We aim to acknowledge complaints within 2 business days. Australian customers may also contact their state or territory consumer protection agency; EU customers may use the European Commission's Online Dispute Resolution platform.

 

SECTION 21 - TYPOGRAPHICAL ERRORS

If a product is listed at an incorrect price due to a typographical error, we reserve the right to cancel any orders placed for that product and will notify you.

 

SECTION 22 - HEADINGS

Section headings in this agreement are for convenience only and do not limit or affect these Terms.

 

SECTION 23 - CHANGES TO TERMS OF SERVICE

You can review the current version of these Terms at any time on this page. Your continued use of the website after changes are posted constitutes acceptance of those changes.

 

SECTION 24 - INTELLECTUAL PROPERTY

All content on this site, including text, graphics, logos, images, and product designs, is the property of Lustre & Wren or its licensors. You may not reproduce or use this content without our prior written consent.

 

SECTION 25 - CONTACT INFORMATION

Questions about these Terms of Service should be sent to info@lustreandwren.com.

 

Business name: Lustre & Wren

Email: info@lustreandwren.com

ABN: to be added once business registration is complete